In general, the process of outsourcing specific business services to a third party BPO Company is called Business Process Outsourcing. Generally Business does outsource their services to offshoring (different time zone) or nearshoring (same time zone) companies. Mentors Technologies is a provider of both nearshore and offshore services to Business of any industries.
Businesses can offshore the core and non-core business to BPO offshoring companies to reduce cost on overheads, get specialized services and faster TAT. The usual practice by companies are to offshore operations, back office clerical activities, Accounting Processes, HR services, Sales & Marketing, customer support, IT support services, Procurement etc …
This will give opportunities to companies to explore skilled talents from the BPO Company at a lesser cost. The BPO offshoring companies can provide flexibility in terms of deliverables, costs, meeting deadlines and implementing technological advancements.
We specialize the following Business Process Outsourcing services:
Our services are broadly classified into:
- Data Entry and Data Processing, on filed Survey etc..
- Markup Language Conversion (SGML, XML, XHMTL, HTML5)
- E-Book Conversion, E-Pub Conversion (2.0 and 3.0)
- Back Office Support Services
- Finance and account
- Medical Transcription
- Customer care services
- Phone Support Services – Inbound and out bound call services
- Status of orders and Billing
- Pre and post sales service
- Chat Support Services
- E-Mail Support Services
- Live Chat
- Web call back and Web Call through
- Web design and development services
- Software and hardware technical support work
Technical Support
You will no longer loose a potential order because a caller is required to leave a message for an unavailable Technical support agent to get back to them. We guarantee that all inbound calls are professionally answered within the agreed upon timelines.
Today’s business demands high quality service at a lesser cost to compete in price driven markets. The outsourcing model helps business to focus on R&DD and new initiatives to provide new products and services to their customers and to sustain in the competitive markets.
We at Mentors Technologies offer specialized BPO offshoring services to our clients. The clients can reduce their operational overheads by outsourcing. The outsourced activity will be performed by trained executives and manager to deliver the best to our clients.
Each outsourced process will be executed by trained and experienced professionals in our company. A detailed process flow is derived in consultation with the clients to provide a quality service. Our team will be in touch with the client regularly and periodic reviews will be conducted to evaluate the operation and to fill the gaps.
We at Mentors Technologies use best of technological solutions like CRM, voice services, remote desktop, VPN connectivity, web conference tools, Project management tools etc… to handle the outsourcing processes.
